We are a niche infrastructure services company based in Scottdale, PA serving a broad range of customer types across multiple states. As part of performing work for Various DOTs, we must supply material certification documents on a job-by-job basis. This requires the document upload, storage, and the assembly of a one-off document package to support this requirement. To put this in perspective, it has historically required 2.5 full time employees to manage this requirement. We have struggled with the sheer administrative burden, accuracy, and consistency of presentation for many years. We tried several organic approaches to solving the problem and finally concluded we needed some outside help. I was introduced to Westmoreland Software several years ago by a mutual acquaintance, but never had the opportunity to use them on a project. We decided to engage them to help us solve this problem.
The experience has been extraordinary. We went from initial conversations and concept to a fully functioning system in less than 9 months, and it could have been faster but for our lack of internal bandwidth to dedicate to the project at certain times along the way. This team sets the bar for listening, responsiveness, and overall value. They are masterful at understanding and provoking conversations about business process and translating that into streamlined tools,. They have consistently exceeded our expectations in every facet of this project. As a result of their performance on this project, we are already planning the next several. We have big plans, and WMS will be an integral part.